Now Hiring - Insurance Implementation Account Manager in Minneapolis, MN

• At Securian Financial the internal title for this position is Customer Operations Sr. Analyst.

Overview:

Securian Financial Group has an exciting opportunity in our Employee Benefit Solutions (EBS) division on our client onboarding/implementation team! We are looking for an energetic, analytical, and creative thinker who enjoys project management and building relationships with internal and external stakeholders.

The Implementation Account Manager is responsible for transitioning new clients to Securian for all Group Insurance products. This includes serving as the main point of contact to our clients and channel partners, during implementation, facilitating meetings, managing project plans, and working with the internal teams to provide the right solutions to our clients.

Responsibilities include but not limited to:

• Confirm with the proposal and sales representative and the client the details of the sale and providing such information to the affected areas within EBS, Enterprise Technology (ET), and Securian Business Services (SBS) to ensure the setup and maintenance of the account is completed successfully and meets the client's expectations.
  
• For each separate implementation project, the Implementation Account Manager works closely with the assigned Account Management team and various internal business partners to ensure a smooth transition at the end of the project.
  
• Attend finalist meetings and facilitate regularly scheduled meetings with the client, channel partner, TPAs, and our internal subject matter experts.
  
• Provide consultative solutions and ensure our administrative processes and system(s) are established correctly to include plan design details which may impact billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting, etc.
  
• Develop, communicate, maintain, and manage the detailed project plana and timeline for account implementation projects and ensure deadlines, milestones and success criteria are exceeded through timely coordination and communication of the details necessary to complete the implementation project by the agreed upon enrollment and/or effective date.
  
• Identify and manage timely and effective resolution of any issues which surface during the handling of all assigned duties. Track and report implementation activity results in a “real time” fashion via customer facing action items, meeting summaries and our internal implementation tools.
  
• Maintain business awareness of all products (i.e., Life/AD&D, Critical Illness, Voluntary Accident, Hospital Indemnity, etc.), processes and system capabilities to enable effective communication of service capabilities.
  
• Support the organization through participation in department, operational and strategic initiatives as needed.
  
  Qualifications:
  
  
  
• Minimum of 3 years’ experience and knowledge of Group Insurance products.
  
• 1+ years of client-facing responsibilities demonstrating a strong customer focus.
  
• Demonstrated experience managing and balancing competing priorities.
  
• Ability to consult and collaborate cross-functionally with other departments.
  
• Proactive problem-solving ability with solutions-oriented attitude.
  
• Excellent written and verbal communication skills and capable of interacting with all levels of associates.
  
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.
  
• Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness.
  
• Proficiency in MS Office (Excel, Word, Power Point, Project).
  
  Preferred Qualifications:
  
  
  
• Bachelor’s degree or equivalent experience.
  
  Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn’t feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.
  
  Physical Job Requirements:
  
  
  
• Ability to work at least 40 hours per week.
  
• Ability to utilize keyboard, mouse, computer, tablet and phone for up to 8 hours per day.
  
• Ability to meet the physical demands of travel - sometimes requiring as much as 15-20% of your time. This includes the ability to operate a motor vehicle as well as an ability to utilize air travel.
  
• Ability to be mobile periodically throughout entire workday.
  
  The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.
  
  Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:
  
• Generous paid time off. We want you to take time off for whatever matters most to you!
  
• Tuition reimbursement program. We value continuous learning at Securian!
  
• Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  
• Continuous opportunities for new challenges.
  
• Variety of health plan options as well as dental and vision plans.
  
• Paid maternity/paternity leaves.
  
  Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [please apply online], by telephone 651-[please apply online] (voice), or 711 (Relay/TTY).
  
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